Produced & shipped from USA Due to Coronavirus effection and high order volumes already, which causes shipping time maybe delayed. We’re working hard to deliver your order as soon as possible, while carring for the health and safety of everyone. We have notified some changes about shipping information below:
Production Time: All orders are processed within 1 – 3 business days.
Processing Time:It takes 1 – 3 days to ship your order from our warehouse to logistics companies.
Shipping Time: You will receive your order from 8 – 15 business days (depends on shipping method) from the date that it is shipped out, not the date the order is placed. NOTE: With Express shipping, It only takes 2-3 days.
Please note: We process orders on business days, which are Monday - Friday, Eastern Standard Times, exluding weekends or holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Tracking Number: When available, we will send you a tracking number with the confirmation email so that you can track the package online.
Worldwide Shipping Available:In Gerbera, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
Return & Exchange: If you are not happy with your purchase, we will work to correct the problems. Items can be returned/exchanged and get Refund within 30 days of delivery date. (Please check our Return & Exchange Policy below).
If you have any other queries, please feel free to email us.
Where can I track my order? As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery .
When will I receive my order? Most of our products are processed within 2 – 3 business days. It takes 8 - 15 business days to arrive once shipped.
How do I get a refund if I am not satisfied with my purchase? If you are not satisfied with your purchase, just send us an email at firstname.lastname@example.org and we will make it right by offering you a replacement or refund.
Do you ship worldwide? Worldwide Shipping Available: In Gerberas, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
Can I custom products with my own photos? It depends on products. Please feel free to email email@example.com, our customer service team will give a detail solutions
What can I do if my card is declined and I cannot finish the check out? Please try to place the order again using the Paypal. You can find the instruction for payment on Paypal cardhere. Please read carefully and follow the steps.
How do I change or cancel my orders? Please contact us as soon as possible if you need to modify or cancel your orderwithin 2 hours. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.